Harley Davidson – we’ve all heard about the biker brand, but only a handful can claim to be Harley owners. The truth is, buying a Harley product is now akin to a lifestyle choice, because you become the part of an active online community. Does reputation play a part in all this? You bet it does! Without the ‘Exclusive’ image cultivated over the years by the business, the company would’ve enjoyed none of its current popularity and growth, especially in this age of online reviews and social media. That’s the power of reputation management, and it is something businesses need. No wonder 54 percent of businesses consider online reputation management ’very necessary’ ,and plan on devoting more resources to this critical aspect of digital marketing. If you’re still on the fence about leveraging the power of reputation, check out a few instances where your company stands to benefit from this online marketing technique:
Find Out What People Online Say About Your Brand
Contrary to popular belief, reputation management isn’t just about curbing the negative buzz surrounding your brand; it also involves maintaining your online image. And that involves checking Internet trends round the clock. Remember, consumers might appreciate your brand now, but all it takes is one wrong move to fall from grace. When something like that happens, your brand has little time to prepare as consumers are more likely to post their complaints online on public forums rather than contacting your business, first. Thus, you’re likely to lose your consumers’ trust. Through online reputation management (ORM), you get near real-time updates on the buzz surrounding your company.
Trump the Competition
For brands that are already established, online reputation management might seem like a waste of time and money. After all, you enjoy a sprawling online presence, and a few dissenting voices can’t do much harm to your popularity, right? Well, that’s not entirely true. Even if you don’t pay attention to the negative buzz surrounding your company, your competitors sure do. And they could very well cash in on the available information and use it to tarnish your reputation. You need to beat your competitors at their own game, and that means staying alert. Use online reputation management to increase the volume of your content and fine-tune long-tail keywords to gain ranking on the target SERP successfully. At the same time, optimize your site and add new content at every level to draw the attention of your consumers away from the competition.
Separate the Good Complaints From the Bad
Online reputation management services analyze web conversations and unearth the complaints users have regarding your brand. Moreover, they verify the validity of the claims to differentiate between a genuine problem and a malicious attempt to defame your brand. If it’s the former, the reputation management provider will work in tandem with your business to resolve customer queries as quickly and efficiently as possible. And if it is found to be the latter, online reputation management will nip these conversations in the bud and get in front of the story before your brand sustains any lasting damage.
It’s natural for human beings to screw up sooner or later. Being a human-run venture, it’s only a matter of time before your brand needs reputation management to course correct and win back the loyalty of the online community. And if you require assistance, click here to avail our result-oriented service and give your brand a thumbs up from customers.